Privacy Policy

Commander Access Controls, LLC (“Commander Access,” “we,” “our,” or “us”) values your privacy and is dedicated to protecting your personal information. This Policy outlines how we collect, use, and share personal data and describes our efforts to safeguard your information when you interact with us. We gather information through our website (“Sites”), mobile applications (“Apps”), and various services including but not limited to IM Server connections, Cellular services, VoIP services, Cloud services, and Cloud Management services (collectively, “Services”).

By using our Sites, Apps, or Services, you agree to the collection, use, and disclosure of your personal information as detailed in this policy. If you do not agree with any part of this policy, please refrain from using our products and services.

Your Right to Know

You have the right to be informed about the information we collect and how we share it for business purposes. To request this information, contact us at:

Email: info@commanderaccess.com Mailing Address: Attn: Privacy Officer Commander Access Controls, LLC 9032 Bellhaven Blvd., Charlotte, NC 28214

Personal Information We Collect. We collect information directly from you, including but not limited to:

Name
Email address
Mailing address
Phone number
Unique identifiers (e.g., account name)
Social Security number, driver’s license, or other similar identifiers (if/when applicable)

Automatically Collected Information

We may collect certain data automatically when you visit our Sites or use our Apps or Services, including:

Device details and operating system
IP address
Browser type and language preferences
Usage activity and access times

Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze traffic. These small data files help us identify trends and improve our service. You can adjust your browser settings to decline cookies, but doing so may affect certain features. Web beacons (“gifs”) may also be used to track engagement with our emails and website traffic.

How We Use Your Information

We use your personal data for purposes such as:

Responding to inquiries and providing customer support
Sending transactional emails (order confirmations, invoices, updates, etc.)
Sharing promotional materials (newsletters, event details, service announcements, etc.)
Enhancing our Sites, Apps, and Services

Data Protection and Security

We take reasonable precautions to safeguard your data. Access to personal information is limited to:

Authorized Commander Access Controls, LLC employees
Trusted third parties assisting with service delivery and support

Sharing of Information

We do not sell personal information. However, we may share data:

In anonymized, aggregated formats
With third-party service providers who assist in business operations
When required by law or to protect our legal interests
With your explicit consent

Payment Processing

When registering for Services, you may need to provide certain details:

Name
Organization (if applicable)
Address
Email
Phone number

For payment processing, we accept credit cards, debit cards and ACH through a secure payment provider unless otherwise expressly authorized by Commander. We do not store credit card or banking details; transactions are processed via Stripe and Chargebee for security compliance.

Services

When registering for our Services, you will be required to complete various fields on our registration form, some of which are mandatory. These fields include:

Name
Address
Email Address
Telephone Number
Company or Organization

This information is retained for accounting purposes and not be shared with third parties unrelated to the transaction. To complete a transaction, you must provide:

Credit Card Transactions

Credit Card Name
Credit Card Number
Card Verification Code
Card Expiration Date

ACH Transactions:

ABA/Routing Number
Account Number

This payment data is securely transmitted directly to our payment provider for processing. Commander does not record or store credit card or bank details; only the payment provider has access to this information. Transactions are handled with a high level of security.

We partner with Stripe and Chargebee for secure credit card processing and subscription management. Additional information on Stripe can be found at https://stripe.com. Stripe’s privacy policies can be found at https://stripe.com/privacy. Additional information on Chargebee can be found at https://www.chargebee.com. Chargebee privacy policies can be found at https://www.chargebee.com/privacy/. Any payment information you enter during registration or later updates is encrypted and processed directly by Stripe and/or Chargebee. Commander customer service and technical support teams do not have access to this confidential data, ensuring that your information remains secure and under your control.

For questions regarding payment options, company policies, or additional details about our Services and products, please reach out to us at info@commanderaccess.com.

Managing Your Preferences

You can opt out of promotional emails by emailing us at info@commanderaccess.com. Note that we may still send transactional or service-related messages.

Changes to This Policy

Commander Access Controls, LLC may update this policy periodically. Any changes will take effect immediately upon posting. The latest revision date will be noted at the bottom of this document.

Security of Your Personal Information

Commander Access Controls, LLC., takes reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alternation or destruction. We limit access to such information to authorized personal on a “need to know” basis only. Information collected by Commander is stored on secured servers that are protected with firewalls and Secure Socket Layers (SSL).

Contact Information:

Commander Access Controls, LLC 9032 Bellhaven Blvd., Charlotte, NC 28214

Phone: 704-910-5978

Email: info@commanderaccess.com

Revision Date: [02/2025]