Limited Warranty

Commander Access Controls, LLC, a North Carolina limited liability company (“Commander”), warrants the following products only to be free from defects in material and workmanship under normal use and service for a period of two (2) years after the date of purchase by the original customer:

NOTE: This Limited Warranty covers only the products listed above. Other products are covered under a separate manufacturer’s warranty.

Commander’s sole obligation under this warranty is limited to repairing or replacing, at our option, any parts which shall be determined by Commander to be defective, and is conditioned upon the original customer giving notice of any such defect to Commander within the warranty period. Commander reserves the sole right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty period. Commander is not responsible for any damages or other cost caused by, or which may result from installation, handling, non-recommended operation, abuse, or modifications not authorized by Commander or for any damages which may arise out of use of the Goods.

Batteries, LED light bulbs and, and external accessory transformers are considered normal maintenance items and are not covered under this warranty.

This warranty shall not apply to any Commander product which has been subject to misuse, neglect, accident, or to use in violation of instructions furnished, including improper installation or connection to an improper voltage source or to products damaged by Acts of God (lightning strikes, power surges, floods, fire, natural disaster, etc.) or extended to units which have been repaired or altered outside of the factory. In addition to the above statement in regards to gate operator products, this warranty shall be considered void if (1) there is no record of sale through a licensed Commander distributor (2) the gate operator was not installed by an experienced certified Commander gate operator technician or (3) visible evidence implies that recommended installation procedures were not followed.

Commander will only process RMA’s (Return Merchandise Agreement) submitted through the originating licensed distributor. Commander takes no responsibility for price mark ups added by the distributor and does not share originating transaction terms with end user customers. This warranty covers bench repairs only, and any repairs must be made at the factory or place designated in writing by Commander. Any product or parts must be returned to Commander, 9032 Bellhaven Blvd., Charlotte, NC, 28214, freight prepaid. Commander will pay ground freight only via the carrier of our choice on our return of repaired or replaced items in warranty. Commander will not be responsible for any costs incurred involving onsite service calls, or for any labor charges incurred in the removal or replacement of defective parts.

THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING, AND IN LIEU OF ANY OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF COMMANDER. ACCORDINGLY, COMMANDER ASSUMES NO LIABILITY OR OBLIGATION WHATSOEVER IN THE SALE OF THIS PRODUCT, INCLUDING ANY LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES TO YOU OR ANY OTHER PERSON, PROPERTY OR ENTITY RESULTING FROM THE USE OR POSSESSION THEREOF. OUR MAXIMUM AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM, OR A FUNDAMENTAL BREACH. WARRANTIES IMPLIED BY LAW ARE LIMITED IN DURATION TO THE TWO (2) YEAR PERIOD DESCRIBED ABOVE.